Q1: What is the condition?
A1: The subject vehicles are equipped with a combination meter system where various information is displayed (telltale and indicator lights, vehicle gauges, messages, etc.) in a 12.3-inch display monitor in the instrument panel. Due to improper programming of the combination meter, unnecessary data is repeatedly written to a memory device in the combination meter when the combination meter operates, causing the memory device to deteriorate earlier than intended. If this occurs, the 12.3-in monitor will not be displayed at ignition on and will remain in this state. If the vehicle is driven without a working 12.3-in monitor and certain malfunctions occur during that drive, there is a possibility that indicators for those malfunctions could be missed if the driver does not notice the redundant notification on the center multimedia screen. Depending on the malfunction, continuous driving could lead to an increased risk of a crash or an increased risk of injury in the event of a crash
Q2: Which and how many vehicles are covered by this Special Service Campaign?
A2: There are 34 vehicles covered by this Special Service Campaign.
Q3: What is ALJ going to do?
A3: ALJ announced advising owners to make an appointment with their authorized Lexus dealer to reprogram or replace the combination meter. The work will be performed at NO CHARGE to vehicle owners.
Q4: Are there any warnings that this condition has occurred?
A4: No
Q5: How long will the repair take?
A5: Reprogramming or replacing the combination meter will take approximately 1 to 2.5 hours for program update, or 1 to 1.5 hours for replacement. However, it may be necessary for the owner to make the vehicle available for a longer period of time, depending upon the dealer’s schedule.
