Announcement For LEXUS (ES, LX600, RX, UX, LS500 and NX) Owners to inspect and replace camera if necessary

Recall / Special Service Campaign Camera replacement on Multiple models Q&A

Q1: What is the condition?

A1: The subject vehicles are equipped with a front-view camera and a rearview camera used to capture and display an image of the area in front of and behind the vehicle. Due to insufficient laser welding of the camera case at the supplier during a specific production period, there is a possibility that the camera case may separate when exposed to external stress over time, allowing water to leak into the camera. If this occurs, the circuit inside the camera can short, leading to an inability to display an image of the area in front of and/or behind the vehicle.

Q2: Which and how many vehicles are covered by this Customer Satisfaction Campaign?

A2: There are 6194 vehicles covered by this Special Service Campaign.

Q3: What is ALJ going to do?

A3: ALJ announce advising owners to make an appointment with his authorized Toyota dealer to inspect and replace camera if necessary. The remedy will be performed at NO CHARGE to vehicle owners.

Q4: Are there any warnings that this condition exists?

A4: No.

Q5: How long will the repair take?

A5: Approximately 10 minutes to 1.8 hours for the inspection. If replacement is necessary, it will take approximately 50 minutes to 3.5 hours to complete, depending on the model. However, it may be necessary for the owner to make the vehicle available for a longer period.